How to cancel Jimdo
Cancel your Jimdo plan to stop the recurring fee. Below: the gotcha to know first (email is the universal one), what to back up before pulling the plug, and the exact five clicks to get it done.
Read this first
If you have email like you@yourdomain.com through this provider, cancelling will switch it off. Set up replacement email first, Google Workspace ($6/user/mo), Fastmail ($3/user/mo), or Zoho Mail (free for one user) all work with your domain.
Before you cancel
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Download a backup of your old site
Just in case. You'll never need it, but you'll wish you had it if you ever do.
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Export any contact-form submissions you want to keep
Old submissions live on the provider; once you cancel they are gone.
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Export your orders, customers and products
If you sold anything, download a CSV of your order and customer history. Most platforms have a single Export button under Commerce settings.
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Check where your domain is registered
Your domain (the name like yourbakery.com) may be registered with this provider or with a separate registrar. If it's here, decide whether to transfer it out to a cheaper registrar (Porkbun, Cloudflare Registrar) or leave it where it is, both options work with your new site.
Cancellation walkthrough
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Sign in to your Jimdo account
account.jimdo.com.
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Open Subscriptions
Top-right profile → Subscriptions.
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Click "Cancel subscription"
Next to the plan for the site you brought over.
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Pick a reason and confirm
Jimdo will ask why; pick anything.
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Done
Plan ends at the next renewal date. The site drops to the free tier (jimdosite.com URL) but visitors still reach WhatIMade through your domain.
About refunds: Jimdo refunds within 30 days of purchase on annual plans. After that, no refund.
About your domain
If you bought your domain through Jimdo, you can transfer it out from the same Subscriptions page, click the domain row, then Transfer. A domain bought elsewhere isn't affected by cancelling your Jimdo plan.
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