How to cancel Squarespace
Cancel Squarespace once your new site looks the way you want it. Below: the gotcha to know first (email is the universal one), what to back up before pulling the plug, and the exact six clicks to get it done.
Read this first
If you have email like you@yourdomain.com through this provider, cancelling will switch it off. Set up replacement email first — Google Workspace ($6/user/mo), Fastmail ($3/user/mo), or Zoho Mail (free for one user) all work with your domain.
Squarespace bills the site and the domain on different subscriptions. Cancelling the site does NOT cancel the domain — if you bought your domain through Squarespace, it keeps renewing until you also cancel or transfer it.
Around 25% off for a year is the usual retention offer. Worth knowing in advance so you can decide ahead of time whether to take it or politely decline.
Before you cancel
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Download a backup of your old site
Just in case. You'll never need it, but you'll wish you had it if you ever do.
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Export any contact-form submissions you want to keep
Old submissions live on the provider; once you cancel they are gone.
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Export your orders, customers and products
If you sold anything, download a CSV of your order and customer history. Most platforms have a single Export button under Commerce settings.
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Note your renewal date
On annual plans, cancelling mid-year means losing the prepaid time. If your renewal is close, you might prefer to cancel right after the next billing cycle starts (so the new annual charge doesn't go through) rather than now.
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Check where your domain is registered
Your domain (the name like yourbakery.com) may be registered with this provider or with a separate registrar. If it's here, decide whether to transfer it out to a cheaper registrar (Porkbun, Cloudflare Registrar) or leave it where it is — both options work with your new site.
Cancellation walkthrough
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Sign in to your Squarespace account
Open account.squarespace.com and sign in with the email you used to set the site up.
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Open Subscriptions
In the left sidebar, click "Subscriptions". This lists everything Squarespace charges you for.
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Click the site subscription
Find the row for the site you just brought over and click it. (If you have only one site, there will only be one row.)
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Scroll down and click "Cancel Subscription"
The cancel button is at the bottom of the subscription detail panel. They may ask why you are leaving — you can skip the survey.
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Decide on their retention offer
Squarespace usually offers a discount or a free month to keep you. Either accept it and cancel later, or decline and proceed.
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Confirm cancellation
You'll get an email confirming the cancellation. Your old Squarespace site stays online until the end of the current billing cycle, then comes down. Visitors reach your new WhatIMade site as soon as DNS has propagated (already done if you finished the previous step).
About refunds: Squarespace doesn't refund the unused portion of an annual plan. Monthly billing stops at the end of your current cycle.
About your domain
If you also bought your domain through Squarespace, you can transfer it out to Porkbun or Cloudflare for ~$10/yr instead of ~$20/yr. Go to account.squarespace.com/domains, click your domain, then Advanced settings → Transfer your domain, and unlock + request the auth code. The transfer takes 5–7 days.