How to cancel Webflow
Cancel your Webflow Site Plan to stop the recurring charge. Below: the gotcha to know first (email is the universal one), what to back up before pulling the plug, and the exact five clicks to get it done.
Read this first
If you have email like you@yourdomain.com through this provider, cancelling will switch it off. Set up replacement email first — Google Workspace ($6/user/mo), Fastmail ($3/user/mo), or Zoho Mail (free for one user) all work with your domain.
Webflow charges separately for the Workspace (where you design) and the Site Plan (what makes the site public on your domain). You only need to cancel the Site Plan — the free Workspace stays so you can read your old project files.
Before you cancel
-
Download a backup of your old site
Just in case. You'll never need it, but you'll wish you had it if you ever do.
-
Export your Webflow project
Webflow lets you download a .zip of your project from the dashboard. Project → Settings → Export Code (or back up your CMS items separately). Keep it as insurance.
-
Export any contact-form submissions you want to keep
Old submissions live on the provider; once you cancel they are gone.
-
Check where your domain is registered
Your domain (the name like yourbakery.com) may be registered with this provider or with a separate registrar. If it's here, decide whether to transfer it out to a cheaper registrar (Porkbun, Cloudflare Registrar) or leave it where it is — both options work with your new site.
Cancellation walkthrough
-
Sign in to Webflow
webflow.com/dashboard with your designer email.
-
Open your site's settings
Hover over the site card you brought over → click the gear icon (or click the site → Settings).
-
Go to "Plans"
In the settings sidebar.
-
Click "Cancel Hosting"
Down by your active plan. They will warn you the site will go offline on Webflow — that's fine, it lives on WhatIMade now.
-
Confirm
Billing stops at end of cycle. Visitors keep reaching WhatIMade through your domain.
About refunds: Webflow refunds annual plans within 14 days of purchase. After that, no refund; monthly billing stops at end of cycle.
About your domain
Webflow doesn't register domains directly — yours is at a separate registrar. Use that registrar's site to manage or transfer your domain.